Returns and Refund Policy
At Enviro & Collections, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help.
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1. Eligibility for Returns
- You may request a return within 7 days of delivery.
- Books must be unused, in their original condition, and in the original packaging.
- Damaged, defective, or incorrect items are eligible for a free replacement or full refund.
2. Non-Returnable Items
- Gift cards or digital eBooks cannot be returned.
- Sale/clearance items are final sale unless they arrive damaged or defective.
3. How to Initiate a Return
- 1. Contact our support team at support@[yourdomain].com with your order number and reason for return.
- 2. Our team will guide you with the return shipping process.
- 3. Once we receive and inspect the item, we’ll notify you about the status of your refund or replacement.
4. Refunds
- 1. Approved refunds will be credited to your original payment method within 5–10 business days.
- 2. If you haven’t received your refund within this time, please check with your bank or card issuer.
5. Exchanges
- If you’d like to exchange a book for the same title (due to damage or misprint), we will replace it at no extra cost.
6. Shipping Costs
- Return shipping costs are covered if the book arrived damaged, defective, or incorrect.
- For all other returns, the customer is responsible for shipping costs.
7. Questions
- If you have any questions about our returns and refund policy, please reach out to us at support@[yourdomain].com.
